Shipping policy

We understand how exciting it is to receive something new, and we take care to prepare and ship every order as smoothly as possible.

Orders are generally processed within 2–5 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. During busy periods, promotions, holidays, or periods of unusually high order volume, processing may take a little longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information whenever tracking is available. Please allow 24–72 hours for the carrier to update the tracking status after your package has been dispatched.

Estimated delivery times may vary depending on your location, shipping method, carrier operations, weather conditions, customs procedures, and other circumstances outside our control. Delivery dates shown at checkout are estimates and cannot always be guaranteed.

Please review your shipping address, apartment or unit number, postal code, and contact details carefully before completing your purchase. We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided at checkout.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges, when applicable, are the responsibility of the customer.

If your order appears delayed, lost, or arrives damaged, please contact us so we can assist you.

For shipping questions or order assistance, contact us at nicolassavard2308@outlook.com.